Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

At KEVIRA, customer satisfaction is important to us. We strive to deliver premium-quality sarees and provide a seamless shopping experience.

1. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting our customer support team.

After Shipment

Orders that have already been dispatched cannot be cancelled and will be governed by the return policy below.

2. Return Eligibility

Customers may request a return within 7 days of delivery if:

• The product received is damaged
• The product is defective
• The wrong item was delivered
• The product differs significantly from the description

To initiate a return, customers must provide:

• Order Number
• Photographs of the product
• Unboxing video (recommended for damage claims)

3. Non-Returnable Products

The following products are generally not eligible for return:

• Sarees with fall and pico stitching completed
• Altered or customized products
• Products used, washed, worn, or damaged after delivery
• Products without original tags and packaging
• Products purchased under clearance or final sale offers

4. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• Processing timelines may vary depending on banks and payment providers

5. Exchange Policy

Subject to stock availability, customers may request an exchange for:

• Size or product replacement (where applicable)
• Damaged or defective products

KEVIRA reserves the right to approve exchange requests after verification.

6. Damaged or Incorrect Products

If a product arrives damaged or incorrect:

• Notify us within 48 hours of delivery.
• Share clear photographs and order details.
• Our team will review and arrange replacement or refund where applicable.

7. Return Shipping

• KEVIRA will bear return shipping costs for verified damaged, defective, or incorrect products.
• For other approved returns, shipping charges may be deducted from the refund amount.

8. Refund Rejection

Refund requests may be rejected if:

• The product shows signs of use.
• Original packaging is missing.
• Return request is raised beyond the eligible period.
• Product condition differs from the originally delivered condition.

9. Contact for Returns and Refunds

By placing an order on KEVIRA, you agree to this Return, Refund, and Cancellation Policy.